Privacy Policy

Last Updated: April 2026

1. Introduction

XTD Tech ("XTD Tech", "we", "us", or "our") operates AIKawan, an AI-powered sales coordination platform. This Privacy Policy applies to all services offered through aikawan.com and associated applications, platforms, and services (collectively, the "Services").

By using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with this policy, please do not use our Services.

2. About Personal Information

Personal information refers to any information which relates directly or indirectly to you. This includes but is not limited to your name, email address, phone number, company information, and any other data that can be used to identify you. Sensitive personal data may include health data, religious beliefs, and biometric information where applicable.

3. Data Controller & Processor Roles

XTD Tech acts as a Data Controller when you register directly for our services, request a demo, or interact with our website. We act as a Data Processor when our clients (subscribers) use our services to manage their own employee, customer, or user data within their accounts.

4. Information We Collect

We may collect the following types of information:

Contact details: Name, email address, phone number, company name, job title, and mailing address
Account information: Login credentials, account preferences, and service configurations
Financial information: Payment details necessary for subscription purchases and billing
Device and browsing information: IP address, browser type, operating system, device identifiers, and browsing behaviour on our website
Communication data: Email engagement metrics, support tickets, and correspondence records
Third-party information: Information received from business partners, referral sources, and publicly available databases
Usage data: How you interact with our Services, feature usage patterns, and performance data

5. How We Use Your Information

We use the information we collect for the following purposes:

Identity verification and account management
Providing, maintaining, and improving our Services
Processing payments and managing billing
Fraud prevention and security measures
Communicating with you about services, updates, and promotional offers
Compliance with legal and regulatory requirements
Internal purposes such as auditing, data analysis, research, and service optimisation
Personalising your experience and providing relevant recommendations
Technical support and customer service

6. AI & Automated Processing

We may use AI technologies to analyse personal data for purposes such as customer support, operational optimisation, service personalisation, and document automation. When AI-based decisions significantly affect you, you have the right to request human review of such decisions.

7. Disclosure of Information

We may share your information with:

Service providers: Third-party vendors who assist us in providing our Services (e.g., cloud hosting, payment processing, analytics)
Business partners: Strategic partners that work with XTD Tech to provide better products and services, including AWS and authorised resellers
Legal requirements: Law enforcement agencies and government authorities when required by law, regulation, or legal process
Business transfers: In connection with any merger, acquisition, or sale of company assets
With your consent: When you have given us explicit permission to share your information

We do not sell your personal information to third parties.

8. Data Security

We take the security of your personal information seriously and employ industry-standard measures including firewalls, password protection, database encryption, SSL/TLS encryption, access controls, and authentication protocols to protect your data. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Data Retention

We retain your personal information for as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. When personal information is no longer required, we will securely delete or anonymise it in accordance with our data retention policies and applicable laws.

10. International Data Transfers

Your data may be processed in Malaysia and other countries where our service providers operate, including but not limited to Singapore and the United States. When transferring data internationally, we ensure appropriate safeguards are in place in compliance with applicable data protection laws.

11. Your Rights

You have the following rights regarding your personal data:

Access: Request access to the personal data we hold about you
Correction: Request correction of inaccurate or incomplete personal data
Deletion: Request deletion of your personal data, subject to legal retention requirements
Restriction: Request restrictions on processing or object to the processing of your personal data on legitimate grounds
Portability: Request a copy of your personal data in a structured, commonly used format
Withdrawal of consent: Withdraw your consent at any time where processing is based on consent

We will respond to your requests within 30 days. To exercise any of these rights, please contact us at hello@aikawan.com.

12. Protection of Minors

Our Services are not intended for children under the age of 18. Children and persons under 18 years of age should not disclose personal data to us without the consent of their parents or guardians. We do not knowingly collect personal information from minors.

13. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your browsing experience, analyse website traffic, and understand user behaviour. You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of our website.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website with a revised "Last Updated" date. Your continued use of our Services after such changes constitutes your acceptance of the updated policy.

15. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

XTD Tech (Developer of AIKawan)
Email: hello@aikawan.com
Website: www.xtdtech.com